Maintenance Scheduler & Customer Experience Coordinator

Penske; Edison (NJ); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Benefits plan

Job summary

Penske is seeking a Customer Service Coordinator to schedule preventive maintenance requests, coordinate outside repairs, and plan the shop work. This role is based at the Penske facility at 130 Meadow Road in Edison, NJ.

The position focuses on maintaining customer satisfaction, coordinating scheduling, and ensuring parts availability, with safety and DOT/OSHA compliance emphasized. Eligible candidates should have relevant experience and be willing to travel as needed.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates/Technical/Bachelors preferred.
• ASE certification preferred.
• Experience with service scheduling and diagnostic programs preferred.

Responsibilities

• Develop daily and weekly workforce plans to maximize customer service and productivity.
• Communicate maintenance updates and scheduling or billing concerns with customers.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Coordinate with vendors for outside work and monitor adherence to schedule.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service department administration

Education

High School diploma

Associate/Bachelor technical degree

ASE certification

Tools

Service scheduling software

Diagnostic software

Job description

Penske is seeking a Customer Service Coordinator to schedule preventive maintenance requests, coordinate outside repairs, and plan the shop work. This role is based at the Penske facility at 130 Meadow Road in Edison, NJ.

The position focuses on maintaining customer satisfaction, coordinating scheduling, and ensuring parts availability, with safety and DOT/OSHA compliance emphasized. Eligible candidates should have relevant experience and be willing to travel as needed.