Customer Service & Mail Processing Clerk

bcbsks; Topeka (KS); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Parental leave

Fertility assistance

Caregiver leave

401(k) matching

Tuition reimbursement

Wellness benefits

Incentive pay

Employee discounts

Job summary

Blue Cross and Blue Shield of Kansas seeks a CSC Clerk Specialist in Topeka, KS. You will coordinate outgoing correspondence for the Customer Service Center, ensure timely, accurate processing, and support operations with mail and inquiries.

Requirements include a high school diploma and 1+ year in administrative or clerical roles. Strong communication and data accuracy are valued; confidential information handling is preferred.

Qualifications

• Strong communication skills and organizational abilities.
• Ability to use department systems and tools.
• Grammar and writing proficiency preferred.

Responsibilities

• Manage all Customer Service outgoing, inter-office, and returned mail, ensuring SLA and LOS compliance.
• Maintain departmental office supplies, inventory, and storage areas.
• Process and resolve departmental inquiry routing and misrouting, including tickets and member ID research.
• Administer Authorizations for Release of Protected Health Information forms and related correspondence.
• Prepare and mail Customer Experience Care Cards.
• Provide backup Call Director support by handling inbound calls as needed.

Skills

Strong communication

Strong organizational

System knowledge

Grammar and writing

Self-motivated

Education

High school diploma

Job description

Blue Cross and Blue Shield of Kansas seeks a CSC Clerk Specialist in Topeka, KS. You will coordinate outgoing correspondence for the Customer Service Center, ensure timely, accurate processing, and support operations with mail and inquiries.

Requirements include a high school diploma and 1+ year in administrative or clerical roles. Strong communication and data accuracy are valued; confidential information handling is preferred.