Fulfillment Specialist

Blue Cross & Blue Shield of Kansas, Inc.; Topeka (KS); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health/vision/dental insurance

Parental leave (6 weeks)

Fertility/adoption assistance

Caregiver leave (2 weeks)

401(k) match 5%

Tuition reimbursement

Wellness benefits and discounts

Incentive pay program (EPIP)

Job summary

Blue Cross and Blue Shield of Kansas is seeking a Fulfillment Specialist to ensure Membership Service Unit activities are completed efficiently. You will work with Membership Support Specialists, Outgoing Mail, and Fulfillment Representatives to meet deadlines and team goals, while supporting ticket creation and mail items from internal and external emails.

The role requires a high school diploma and at least 2 years' experience in fulfillment or project management, with strong computer skills

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum 2 years as fulfillment analyst preferred or 2 years project management experience.
• Travel: No travel supported.

Responsibilities

• Coordinates large mailings to meet project requirements and deadlines.
• Assembles and reviews documents for accuracy and proper delivery.
• Monitors and routes mail to appropriate Membership team for resolution.
• Backs up Membership Support Assistants on ticket/work item creation.
• Mails State ID cards and annual renewal mass mailings.
• Performs data entry and reporting for special mailings and projects.
• Reviews returned mail to update member addresses.
• Writes and maintains work instructions and procedures.
• Diagnoses ID Card printer issues and notifies vendors when needed.

Skills

Computer skills

MS Word/Excel/Outlook

Organizational skills

Leadership & communication

Teamwork

Adaptability

Membership policies

Data entry

SQL basics

COBRA/OBRA knowledge

Education

High school diploma or equivalent

Tools

SQL

QMF

Job description

Why Join Us?

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
• Family Comes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire
• Professional Growth Opportunities: Advance your career with ongoing training and development programs.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.
• Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.
• Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.

Benefits & Perks

• Base compensation is only one component of your competitive Total Rewards package
• Incentive pay program (EPIP)
• Health/Vision/Dental insurance
• 6 weeks paid parental leave for new mothers and fathers
• Fertility/Adoption assistance
• 2 weeks paid caregiver leave
• 401(k) plan matching up to 5%
• Tuition reimbursement
• Health & fitness benefits, discounts and resources

Job Summary

The Fulfillment Specialist is pivotal in making sure all Membership Service Unit activities are completed efficiently and orderly. They work with Membership Support Specialists, Outgoing Mail, and Fulfillment Representatives to ensure both special and day to day assembly work meet both required deadlines and team and departmental goals. Fulfillment Specialist supports the Membership Support Assistants work of creating Membership tickets and work items from both internal and external emails.

Work Location

This position is located onsite in our Topeka, KS office.

What you'll do

• Coordinates large mailings to ensure project requirements and deadlines are met.
• Assembles and reviews documents to ensure accuracy of information being mailed and that information is reaching the intended recipient.
• Monitors, images, and verifies accuracy, and routes received group and insured correspondence to the appropriate Membership team for resolution.
• Serves as backup to Membership Support Assistants tasks of creating Membership tickets and work items.
• Completes and mails State of Kansas ID cards and contracts including an annual renewal mass mailing.
• Handles data entry and reporting connected with special mailings and projects.
• Reviews returned mail for the Membership and Claims departments in order to resend or update member addresses.
• Writes and maintains work instructions, procedures and documents results of team activities.
• Performs initial attempts to diagnose ID Card printer issues and responsible to notify contract maintenance vendor if/when necessary.

What you'll need

• Education: High school diploma or equivalent required
• Experience: Minimum 2 years' experience as a fulfillment analyst preferred or Minimum 2 years' experience managing projects required
• Travel: No travel

Knowledge, Skills and Abilities

• Strong computer skills with ability to learn to effectively utilize corporate computer systems and applications.
• Proficient in the use of Microsoft Word, Excel, Outlook, etc...
• Excellent organizational and time management skills.
• Strong leadership and both oral and written communication skills.
• Ability to work both individually and in a team environment.
• Ability to adapt to changing priorities and assignments while demonstrating strong initiative and self-motivation.
• Ability to understand membership policies and operating manuals.
• Strong data entry skills.
• Ability to learn query tools such as SQL, QMF.
• Detailed knowledge of corporate policies, membership policies and procedures and legal issues (i.e. COBRA, OBRA, etc) preferred.

Compensation

$20.96 - $26.20 hourly Non-Exempt Grade 11 Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

Our Commitment to Connection and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law. Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.

For more than 70 years, Blue Cross and Blue Shield of Kansas has built a reputation of trust. As we move forward in this new era of health care we want to continue that tradition. Whether a member needs Blue Cross to cover an annual check-up or give them peace of mind during a major medical crisis, we want our members to know they can trust BCBSKS to meet their needs.

Our mission: Being the insurer Kansans trust with their health.