Fulfillment Specialist: Mailings & Data Leader (Topeka)

bcbsks; Topeka (KS); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Parental leave

Fertility/Adoption assistance

Caregiver leave

401(k) matching

Tuition reimbursement

Wellness discounts

Job summary

Blue Cross and Blue Shield of Kansas is seeking a Fulfillment Specialist to ensure Membership Service Unit activities run efficiently. You will collaborate with Membership Support Specialists and Fulfillment Representatives to meet deadlines and goals, including creating Membership tickets from emails.

The role requires a high school diploma, 2 years of fulfillment or project management experience, and strong MS Word/Excel/Outlook skills.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years' experience as a fulfillment analyst preferred or
• Minimum 2 years' experience managing projects required.
• Strong computer and data-entry skills; proficiency with Word, Excel and Outlook.

Responsibilities

• Coordinates large mailings to ensure project requirements and deadlines are met.
• Assembles and reviews documents to ensure accuracy of information being mailed and that information is reaching the intended recipient.
• Monitors, images, and verifies accuracy, and routes received group and insured correspondence to the appropriate Membership team for resolution.
• Serves as backup to Membership Support Assistants tasks of creating Membership tickets and work items.
• Completes and mails State of Kansas ID cards and contracts including an annual renewal mass mailing.
• Handles data entry and reporting connected with special mailings and projects.
• Reviews returned mail for the Membership and Claims departments in order to resend or update member addresses.
• Writes and maintains work instructions, procedures and documents results of team activities.
• Performs initial attempts to diagnose ID Card printer issues and responsible to notify contract maintenance vendor if/when necessary.

Skills

Microsoft Word

Excel

Outlook

Data Entry

Leadership

Time Management

Written Communication

SQL basics

Education

High school diploma

Tools

QMF

Job description

Blue Cross and Blue Shield of Kansas is seeking a Fulfillment Specialist to ensure Membership Service Unit activities run efficiently. You will collaborate with Membership Support Specialists and Fulfillment Representatives to meet deadlines and goals, including creating Membership tickets from emails.

The role requires a high school diploma, 2 years of fulfillment or project management experience, and strong MS Word/Excel/Outlook skills.