CSC Clerk Specialist

Blue Cross and Blue Shield of Kansas; Topeka (KS); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

6 weeks parental leave

Fertility/Adoption assistance

Caregiver leave

401(k) matching up to 5%

Tuition reimbursement

Wellness discounts

Job summary

Blue Cross and Blue Shield of Kansas is seeking a CSC Clerk Specialist to coordinate outgoing correspondence for the Customer Service Center in Topeka, KS. The role ensures timely, accurate, and compliant processing and distribution of member and business communications.

Responsibilities include routing inquiries, preparing letters and tax forms, maintaining supplies, and assisting with inbound call support. Requires a high school diploma and at least 1 year of administrative experience.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year administrative, clerical, mail processing, or office support experience required.
• Experience handling confidential information preferred.

Responsibilities

• Manage all Customer Service outgoing, inter-office, and returned mail, ensuring SLA/LOS compliance.
• Maintain departmental office supplies and storage areas.
• Process and resolve departmental inquiries and routing, including misrouting checks and member ID research.
• Administer Authorizations for Release of Protected Health Information forms and related correspondence.
• Prepare and mail Customer Experience Care Cards.
• Provide backup Call Director support and handle inbound calls as needed.

Skills

Strong communication

Strong organizational skills

Grammar and writing

Self-motivated

Education

High school diploma or equivalent

Job description

This job was posted by https://www.kansasworks.com. For more information, please see: https://www.kansasworks.com/jobs/13673687. Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us?

Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.

Family Comes First

Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire.

Professional Growth Opportunities

Advance your career with ongoing training and development programs.

Dynamic Work Environment

Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.

Trust and Stability

Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.

Inclusive Work Environment

We pride ourselves on fostering a workplace where everyone is valued and respected.

Benefits & Perks

• Base compensation is only one component of your competitive Total Rewards package
• Incentive pay program (EPIP)
• Health/Vision/Dental insurance
• 6 weeks paid parental leave for new mothers and fathers
• Fertility/Adoption assistance
• 2 weeks paid caregiver leave
• 401(k) plan matching up to 5%
• Tuition reimbursement
• Health & fitness benefits, discounts and resources

Job Summary

The CSC Clerk Specialist serves as the primary coordinator of outgoing correspondence for the Customer Service Center (CSC), ensuring timely, accurate, and compliant processing and distribution of member and business communications. The role supports efficient CSC operations through management of departmental correspondence, inquiry routing, administrative processes, and customer service support activities. The position is responsible for a variety of functions that help ensure customer service work is distributed, processed, and communicated effectively.

Work Location

This position is located in our Topeka, KS office.

What you’ll do

• Manage all Customer Service outgoing, inter‑office, and returned mail, ensuring compliance with SLA and LOS requirements. This includes Customer Service letters, Teleorders, 1095 tax forms, FEP returned mail, and live checks.
• Maintain departmental office supplies, inventory, and supply storage areas.
• Process and resolve departmental inquiry loading and routing, including B2 and Member Bad Address tickets, checking for FEP and SEHP misrouting, and member ID research.
• Administer Authorizations for Release of Protected Health Information forms, including member profile updates, approvals, denials, and generating related member correspondence.
• Prepare and mail Customer Experience Care Cards.
• Provide backup Call Director support, including answering and directing inbound calls, as assigned to meet operational

Requirements

• High school diploma or equivalent required
• Minimum 1 years' experience administrative, clerical, customer mail processing, or office support role required
• Experience working with confidential information and maintaining data accuracy preferred
• No travel
• Strong communication skills.
• Strong organizational skills.
• Ability to effectively use various systems and tools commonly utilized within the department.
• Proficiency in grammar, spelling and writing are preferred.
• Self‑motivated with the ability to use independent judgement for quick decisions.
• $19.27 - $22.90
• Non-Exempt 10

Our Commitment to Connection and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (includ