Customer Service & Logistics Support Specialist

Midwest Express; Elk Grove Village (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401K after 90 days

PTO available

Job summary

Midwest Express Co. is seeking a Customer Service Agent in Elk Grove Village, IL to support the Operations Team and manage customer and staff communications. This full-time role emphasizes accuracy in data entry, responsive status updates, and a team-focused approach in a fast-paced environment.

Start time is 08:00, Monday through Friday, with a pay rate of $19 per hour and weekly payroll. Benefits include medical/dental/vision/life insurance after 90 days and PTO benefits.

Qualifications

• Strong phone/email etiquette and communication proficiency.
• Excellent organizational and multi-tasking skills.
• Dependable and reliable work ethic.
• Friendly and collaborative team player.
• Prior logistics experience is preferred.

Responsibilities

• Communicate with customers/staff
• Provide status updates and agent tracking
• Accurately enter customer data into the company system
• Review data for errors and correct any inconsistencies
• Scan documents and print files as needed
• File documents and maintain organized records
• Respond to inquiries and emails to support the Operations Team
• Manage multiple tasks and prioritize work in a fast-paced environment
• Collaborate with team members to ensure smooth workflow

Skills

Phone etiquette

Email etiquette

Organization

Multi-tasking

Team player

Logistics experience

Job description

Midwest Express Co. is seeking a Customer Service Agent in Elk Grove Village, IL to support the Operations Team and manage customer and staff communications. This full-time role emphasizes accuracy in data entry, responsive status updates, and a team-focused approach in a fast-paced environment.

Start time is 08:00, Monday through Friday, with a pay rate of $19 per hour and weekly payroll. Benefits include medical/dental/vision/life insurance after 90 days and PTO benefits.