Customer Service & Logistics Specialist

Masterson Staffing; Pleasant Valley (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Masterson Staffing is seeking a dependable Customer Service Representative to support daily customer service and warehouse operations in Liberty, MO. You will be the primary contact for customers, handle inquiries, process orders, coordinate shipments, and maintain records.

The ideal candidate has strong communication and math skills, is proficient with Excel and Microsoft Office, and can coordinate with sales, operations, and management to ensure customer satisfaction in a fast-paced

Qualifications

• High school diploma or equivalent.
• Strong computer skills and accurate data entry abilities.
• Proficiency in Microsoft Office, particularly Excel.
• Good math and basic accounting skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and adapt to changing needs.
• Ability to work independently and as part of a team.
• Previous customer service, order processing, or warehouse administrative experience preferred.

Responsibilities

• Serve as the primary point of contact for assigned customers via phone, email, and other communication channels.
• Respond to customer inquiries regarding order status, delivery schedules, receipts, and general concerns.
• Address customer complaints professionally and escape issues to management when necessary.
• Process and monitor customer orders using a Warehouse Management System (WMS).
• Coordinate with warehouse personnel to ensure accurate order picking and shipping.
• Monitor incoming receipts and outgoing shipments and provide updates to customers.
• Verify applicable tariffs and additional warehouse service charges.
• Maintain accurate records of customer interactions, orders, and related documentation.
• Update customer profiles, including product information, addresses, and contact details.
• Work closely with sales, operations, and management to ensure customer satisfaction.

Skills

Customer service

Data entry

Multitasking

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

Excel

Microsoft Office

Job description

Masterson Staffing is seeking a dependable Customer Service Representative to support daily customer service and warehouse operations in Liberty, MO. You will be the primary contact for customers, handle inquiries, process orders, coordinate shipments, and maintain records.

The ideal candidate has strong communication and math skills, is proficient with Excel and Microsoft Office, and can coordinate with sales, operations, and management to ensure customer satisfaction in a fast-paced