Customer Service & Logistics Coordinator

Masterson Staffing; Pleasant Valley (MO); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Masterson Staffing is seeking a dependable Customer Service Representative to support daily customer service and warehouse operations in Liberty, MO. You will be the primary contact for customers, handle inquiries, process orders, coordinate shipments, and maintain records.

The ideal candidate has strong communication and math skills, is proficient with Excel and Microsoft Office, and can coordinate with sales, operations, and management to ensure customer satisfaction in a fast-paced

Qualifikationen

• High school diploma or equivalent.
• Strong computer skills and accurate data entry abilities.
• Proficiency in Microsoft Office, particularly Excel.
• Good math and basic accounting skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and adapt to changing needs.
• Ability to work independently and as part of a team.
• Previous customer service, order processing, or warehouse administrative experience preferred.

Aufgaben

• Serve as the primary point of contact for assigned customers via phone, email, and other communication channels.
• Respond to customer inquiries regarding order status, delivery schedules, receipts, and general concerns.
• Address customer complaints professionally and escape issues to management when necessary.
• Process and monitor customer orders using a Warehouse Management System (WMS).
• Coordinate with warehouse personnel to ensure accurate order picking and shipping.
• Monitor incoming receipts and outgoing shipments and provide updates to customers.
• Verify applicable tariffs and additional warehouse service charges.
• Maintain accurate records of customer interactions, orders, and related documentation.
• Update customer profiles, including product information, addresses, and contact details.
• Work closely with sales, operations, and management to ensure customer satisfaction.

Kenntnisse

Customer service

Data entry

Multitasking

Attention to detail

Communication skills

Ausbildung

High school diploma or equivalent

Tools

Excel

Microsoft Office

Jobbeschreibung

Customer Service Representative

Location: Liberty, MO

Job Type: Full-Time

Position Summary

We are seeking a dependable and detail-oriented Customer Service Representative to support daily customer service and warehouse operations. This position serves as a primary point of contact for customers, handling inquiries, processing orders, coordinating shipments, and maintaining accurate records. The ideal candidate has strong communication and math skills, is comfortable working with computer systems, and can effectively coordinate with customers and internal departments.

Responsibilities

• Serve as the primary point of contact for assigned customers via phone, email, and other communication channels.
• Respond to customer inquiries regarding order status, delivery schedules, receipts, and general concerns.
• Address customer complaints professionally and escape issues to management when necessary.
• Process and monitor customer orders using a Warehouse Management System (WMS).
• Coordinate with warehouse personnel to ensure accurate order picking and shipping.
• Monitor incoming receipts and outgoing shipments and provide updates to customers.
• Verify applicable tariffs and additional warehouse service charges.
• Maintain accurate records of customer interactions, orders, and related documentation.
• Update customer profiles, including product information, addresses, and contact details.
• Work closely with sales, operations, and management to ensure customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Office, particularly Excel.
• Strong computer skills and accurate data entry abilities.
• Good math and basic accounting skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and adapt to changing needs.
• Ability to work independently and as part of a team.
• Previous customer service, order processing, or warehouse administrative experience preferred.

Work Environment

Office-based position within a warehouse and logistics operation. Regular interaction with customers and internal warehouse personnel. Requires the ability to manage multiple priorities and occasional interruptions throughout the workday.

What We're Looking For

We are looking for someone who takes pride in providing excellent customer service, communicates effectively, and understands the importance of accuracy and follow-through. The successful candidate will be organized, dependable, and comfortable working in a fast-paced environment.