Customer Service & Logistics Coordinator

Parallel Products; Louisville (KY); On-site; USD 34,000 - 42,000; Full time

Job summary

Parallel Products in Louisville, KY is seeking a Customer Service Representative to receive and schedule orders by phone and email. You will learn Nexus, our proprietary order entry and billing system, manage orders and logistics across six facilities and nineteen third-party facilities nationwide.

The role requires coordinating with plant operations, sales, accounting, and compliance officers, handling inquiries, maintaining records, and suggesting improvements to products, packaging, shipping,

Qualifications

• Customer service experience preferred.
• Ability to learn and use a proprietary order entry system.

Responsibilities

• Confer with customers by phone or email to provide information, take or enter orders, cancel accounts, reschedule orders, or obtain details.
• Check and process changes to resolve customer requests.
• Maintain records of customer interactions, order creation, issues, and actions taken.
• Enter customer orders into the Nexus system and email order summaries to customers.
• Coordinate shipments with plant operations and logistics across multiple facilities.

Job description

Parallel Products in Louisville, KY is seeking a Customer Service Representative to receive and schedule orders by phone and email. You will learn Nexus, our proprietary order entry and billing system, manage orders and logistics across six facilities and nineteen third-party facilities nationwide.

The role requires coordinating with plant operations, sales, accounting, and compliance officers, handling inquiries, maintaining records, and suggesting improvements to products, packaging, shipping,