Customer Service & Inside Sales Coordinator

Pacific Advisory Service; Lexington (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

Pacific Advisory Service in Lexington, KY seeks a Customer Service & Inside Sales Coordinator to support customers through the order process, from quotations to delivery updates. The role requires ERP experience, strong communication, and meticulous record-keeping.

The position is full-time with traditional business hours. Preferred candidates hold a Bachelor’s degree and have background in customer service or order management.

Qualifications

• Prior experience in customer service or order processing preferred.
• Experience with an ERP system is a plus.
• Strong communication and organizational skills.
• Detail-oriented with ability to manage multiple orders.
• Proficient in Microsoft Office.

Responsibilities

• Prepare quotations and process customer orders using an ERP system.
• Communicate with customers primarily by email to understand their needs and build strong relationships.
• Coordinate parts procurement with vendors and logistics providers.
• Monitor order status and maintain accurate order and customer records.

Skills

Customer service

Inside sales

Order processing

ERP system

MS Office

Communication

Attention to detail

Multitasking

Education

Bachelor's degree

Tools

ERP system

Job description

Location Lexington, KY

Job Type Full Time

Salary $35K - $50K (Non-Exempt)

Hours 8:30am to 5:00pm (M-F)

Visa Support No

Relocation Covered

Required Education Bachelor’s degree preferred

Require Travel No

Language Requirements

Description A leading distributor of factory automation components is seeking a Customer Service & Inside Sales Coordinator.This position supports customers throughout the order process, from preparing quotations and processing orders to coordinating parts procurement, monitoring delivery schedules, and providing shipment updates.The ideal candidate has customer service, inside sales, order management, or office experience. Previous experience in a similar role is preferred, but candidates without direct experience are also welcome to apply

Key Responsibilities

• Prepare quotations and process customer orders using an ERP system.
• Communicate with customers primarily by email to understand their needs and build strong business relationships.
• Coordinate parts procurement with vendors and logistics providers.
• Monitor order status and maintain accurate order and customer records.
• Track delivery schedules and shipment status and provide timely updates to customers.
• Respond to customer inquiries and resolve issues related to orders and shipments.
• Coordinate with internal departments to ensure smooth order fulfillment.
• Enter and maintain customer and order information in the ERP system.
• Follow up with customers, vendors, and internal teams as needed.
• Identify and help resolve order or delivery issues.

Requirements

• Previous experience in customer service, inside sales, order processing, or a similar office position preferred
• Experience working with an ERP system is a plus
• Strong communication and customer service skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple orders and priorities
• Strong follow-up and problem-solving skills
• Proficiency with Microsoft Office
• Ability to work effectively with customers, vendors, logistics providers, and internal departments
• Candidates with general office experience but limited direct industry experience are welcome to apply