Customer Service Representative

Parallel Products; Louisville (KY); On-site; USD 34,000 - 42,000; Full time

Job summary

Parallel Products in Louisville, KY is seeking a Customer Service Representative to receive and schedule orders by phone and email. You will learn Nexus, our proprietary order entry and billing system, manage orders and logistics across six facilities and nineteen third-party facilities nationwide.

The role requires coordinating with plant operations, sales, accounting, and compliance officers, handling inquiries, maintaining records, and suggesting improvements to products, packaging, shipping,

Qualifications

• Customer service experience preferred.
• Ability to learn and use a proprietary order entry system.

Responsibilities

• Confer with customers by phone or email to provide information, take or enter orders, cancel accounts, reschedule orders, or obtain details.
• Check and process changes to resolve customer requests.
• Maintain records of customer interactions, order creation, issues, and actions taken.
• Enter customer orders into the Nexus system and email order summaries to customers.
• Coordinate shipments with plant operations and logistics across multiple facilities.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Corp Sales Reg FT Accrue 2 weeks - 3.08 FR Full-Time Sales Workers Corporate, Louisville, KY, US

Customer Service Reps (CSRs) receive and schedule orders via telephone and email. CSRs are required to learn Nexus, Parallel Products’ proprietary and newly implemented order entry and billing system. The successful candidate must demonstrate an ability to comprehend complex and changing demands and priorities and an understanding of customer products shipments to/from the company’s six facilities and nineteen third party facilities across the United States. CSRs are involved in order processing, logistics management, and customer relationship management. Parallel Products’ CSRs must be knowledgeable of customers’ individual product and shipping needs, have a fundamental understanding of logistics and shipping, and be able to coordinate shipments with plant operations. Parallel Products’ CSRs must be able to work with and effectively communicate within all areas of the company which would include plant operations, sales, accounting, TTB Compliance Officers, and other support functions.

Job Duties

• Confer with customers by telephone or email-form to provide information about products or services, take or enter orders, cancel accounts, reschedule orders, or obtain details associated with customer accounts.


• Check to ensure that appropriate changes are made to resolve customers' requests.


• Keep records of customer interactions or transactions, recording details of inquiries, order creation, issues, or comments, as well as actions taken as needed.


• Amend account records, amend or add contact information, or issue service discontinuance orders.


• Refer unresolved customer account creation, quotes, or grievances to designated departments for further investigation.


• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.


• Obtain and examine all relevant information to assess validity of concerns and to determine possible causes, such as extreme weather conditions that delay shipments.


• Correctly enter customer orders into NEXUS, including completion of scheduling services and completing transactions by emailing order summaries to customers.


• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.


• Work with internal TTB Compliance Officers to resolve how claims are completed.

Other duties as assigned
Hours: Monday-Friday on First Shift