Customer Service & Order Specialist

Nourison; Ridgefield Park (NJ); On-site; USD 40,000 - 52,000; Full time

Job summary

Nourison is seeking a Customer Service Representative in Ridgefield Park, NJ to support order entry, inventory checks, and customer inquiries. The role involves communicating with customers and coordinating with Sales, Supply Chain, Warehouse, and Accounting to resolve issues.

You will use DeskPro for tickets, 3CX for calls, CAMS, and Dynamics transitions planned for 2027. Training on multiple systems is provided, with emphasis on accuracy and follow-through.

Qualifications

• Previous experience in customer service, order entry, or a related office position.
• Strong written and verbal communication skills.
• Good attention to detail when handling orders, numbers, and instructions.
• Ability to organize work, manage competing requests, and follow through.

Responsibilities

• Answer customer calls and emails with information about orders, products, pricing, and availability.
• Enter and maintain customer orders, ensuring accuracy in quantities, pricing, shipping details, and instructions.
• Research backorders, inventory availability, shipment tracking, and delivery issues.
• Coordinate with Sales, Supply Chain, Warehouse, Logistics, and Accounting to resolve questions and discrepancies.
• Manage customer inquiries through the ticketing system, document conversations, and follow up on open requests.

Skills

Customer service experience

Strong communication

Detail oriented

Proficient with Outlook/Excel

Team player

Job description

Nourison is seeking a Customer Service Representative in Ridgefield Park, NJ to support order entry, inventory checks, and customer inquiries. The role involves communicating with customers and coordinating with Sales, Supply Chain, Warehouse, and Accounting to resolve issues.

You will use DeskPro for tickets, 3CX for calls, CAMS, and Dynamics transitions planned for 2027. Training on multiple systems is provided, with emphasis on accuracy and follow-through.