Customer Service & Logistics Coordinator

TAI

Elkridge (MD)

On-site

USD 34,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Flexible work schedule

Profit sharing bonus

401(k) with employer match

PTO and paid holidays

Tuition reimbursement

Job summary

TAI is hiring a Customer Service Representative to support the Technical Services team from intake to delivery. You will coordinate equipment service, quotations, shipping logistics, and calibration records, ensuring high-quality service across industries while maintaining critical quality and compliance documentation.

We value communication, organization, and hands-on collaboration with laboratory operations.

Qualifications

High school diploma or equivalent required; additional education/training is a plus.
Minimum of one year of experience in customer service, admin support, operations, or related role.
Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
Strong verbal and written communication skills; ability to interact professionally with customers and internal teams.
Excellent organizational skills with high accuracy and attention to detail.
Ability to manage multiple priorities and maintain thorough records in a fast-paced environment.
Experience supporting customer-facing activities and providing responsive, professional service.
Familiarity with shipping, receiving, logistics coordination, or related documentation processes is preferred.
Exposure to technical, laboratory, manufacturing, service, or quality-focused environments is advantageous.

Responsibilities

Serve as a primary point of contact for customers, vendors, and internal teams regarding equipment service, status updates, and inquiries.
Coordinate intake, tracking, and processing of customer and company-owned equipment throughout its service lifecycle.
Prepare and manage customer quotations, repair estimates, purchase orders, and related documentation.
Maintain accurate records, databases, and project files to support operations and documentation requirements.
Coordinate with external vendors and service providers to obtain pricing, schedule services, and monitor progress.
Review equipment and documentation upon receipt and completion of service for accuracy and quality.
Assist with reporting, status updates, and administrative activities to support deliverables.
Partner with shipping and logistics to coordinate movement of equipment and materials, including shipping/receiving.
Support quality management, compliance, and continuous improvement through accurate record-keeping.