Customer Service & Logistics Coordinator

The Home Depot; Maryland Heights (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. You will manage orders, delivery details, and product information while maintaining strong communication with internal teams.

The role requires at least 2 years in customer service or office administration, excellent organizational skills, and a commitment to delivering outstanding customer experiences.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions and requests.
• Follow up to ensure satisfaction with delivery and installation services.
• Resolve customer issues efficiently and escalate unresolved matters to the supervisor when necessary.
• Monitor and track delivery schedules to provide real-time updates.
• Maintain knowledge of Temco Logistics’ products and services to support inquiries.
• Track office supply inventory and place orders as needed to ensure smooth operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional service.

Skills

Communication

Interpersonal skills

Problem-solving

Organizational skills

Attention to detail

Education

High school diploma

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. You will manage orders, delivery details, and product information while maintaining strong communication with internal teams.

The role requires at least 2 years in customer service or office administration, excellent organizational skills, and a commitment to delivering outstanding customer experiences.