Calibrations Customer Service & Operations Coordinator

Socket.dev; Irvine (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Transcat is seeking a Customer Service Coordinator to serve as a conduit for information between operations, sales, and customers. The role focuses on tickets, quotes, and status updates, while empowering proactive communication with customers to prioritize work, often with minimal supervision.

The successful candidate will handle orders, assist with billing inquiries, and coordinate shipments, supporting accurate data entry and documentation across departments.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work with others and multitask in a fast-paced environment.
• Experience handling multiple tasks and prioritizing work.

Responsibilities

• Controls order processing workflow in the system and updates lab software to meet customer commitments.
• Contact customers with estimates and document discussions in the system.
• Inform customers of status and completion dates, and call for pick-up when ready.
• Address billing questions, delivery timelines, and ship dates.
• Provide general technical information to customers.
• Generate purchase orders for parts and outside services as needed.
• Maintain accurate department files and records and enter data timely.
• Prepare customer paperwork for shipments and coordinate daily driver pickups.
• Assist in shipping/receiving as required.
• Support the company mission and comply with policies.

Skills

Verbal and written communication

Team collaboration

Multitasking

Education

High school diploma or GED

Job description

Transcat is seeking a Customer Service Coordinator to serve as a conduit for information between operations, sales, and customers. The role focuses on tickets, quotes, and status updates, while empowering proactive communication with customers to prioritize work, often with minimal supervision.

The successful candidate will handle orders, assist with billing inquiries, and coordinate shipments, supporting accurate data entry and documentation across departments.