Customer Service & Loan Solutions Specialist

Tower Loan; Pontotoc (MS); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Bonuses

Job summary

Tower Loan is seeking a Customer Service Representative to join our Pontotoc, MS team. This on-site role supports customers with payments, loan applications, and financial solutions, Monday through Friday 8:30 AM–5:30 PM, with occasional extended hours, including Saturdays.

As a CSR, you’ll build relationships, balance cash drawers, and contribute to a friendly branch culture with potential for career growth into leadership roles.

Qualifications

• High School Diploma or GED required.
• Valid driver's license and reliable vehicle.
• Cash handling, sales or customer service experience preferred.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits.
• Execute office administrative activities, including checking branch mail and purchasing supplies.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Sales

Relationship building

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative to join our Pontotoc, MS team. This on-site role supports customers with payments, loan applications, and financial solutions, Monday through Friday 8:30 AM–5:30 PM, with occasional extended hours, including Saturdays.

As a CSR, you’ll build relationships, balance cash drawers, and contribute to a friendly branch culture with potential for career growth into leadership roles.