Customer Service & Loan Solutions Specialist

Tower Loan; Daphne (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Annual raises

Performance bonuses

Monthly incentives

Employee referrals

Charitable campaigns

Job summary

Tower Loan is seeking a Customer Service Representative (CSR) to join our on-site team in Daphne, AL. The CSR will deliver exceptional customer service, process payments, promote financial solutions, and support loan production while maintaining cash drawers and performing routine office duties.

The role emphasizes building relationships with customers and may include occasional extended hours. A valid driver’s license and a high school diploma are required, with preference for cash handling or

Qualifications

• High school diploma or GED required.
• Previous cash handling or sales experience preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Perform office administrative tasks such as mail, filing, and purchasing supplies.
• Process loan applications and collect payments due.
• Perform other duties as assigned.

Skills

Cash Handling

Sales

Customer Service

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative (CSR) to join our on-site team in Daphne, AL. The CSR will deliver exceptional customer service, process payments, promote financial solutions, and support loan production while maintaining cash drawers and performing routine office duties.

The role emphasizes building relationships with customers and may include occasional extended hours. A valid driver’s license and a high school diploma are required, with preference for cash handling or