Customer Service & Loan Solutions Specialist

Tower Loan; Natchez (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & Wellness

401(k) Match

Paid Time Off

Paid Holidays

Annual raises

Monthly incentives

Charitable campaigns

Job summary

Tower Loan is seeking a Customer Service Representative (CSR) to deliver exceptional service, build relationships, and help customers find the right financial solutions in a fast-paced, on-site office. This full-time role includes handling payments, processing loan applications, promoting financial products, maintaining cash drawers, and performing general office duties.

A High School Diploma or GED and a valid driver's license are required; prior cash handling or sales experience is a plus.

Qualifications

• High School Diploma or GED required.
• Must have a valid driver’s license and reliable vehicle.
• Preferred Cash Handling, Sales, or Customer Service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative (CSR) to deliver exceptional service, build relationships, and help customers find the right financial solutions in a fast-paced, on-site office. This full-time role includes handling payments, processing loan applications, promoting financial products, maintaining cash drawers, and performing general office duties.

A High School Diploma or GED and a valid driver's license are required; prior cash handling or sales experience is a plus.