Customer Service Leadership Trainee - 2nd Shift

Uline; Riverside (CA); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays

Paid time off

Tuition assistance

Fitness center

Walking path

Job summary

Uline is hiring a Customer Service Management Trainee at our California branch to gain hands-on leadership experience in a state-of-the-art call center. The role focuses on mastering customer service management and developing a team of reps on the 2nd shift.

You will participate in a comprehensive training program, work on improving procedures, and have opportunities for growth with a complete benefits package and a strong track record of excellence.

Qualifications

• Bachelor’s degree required.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership/management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Leadership experience

Customer service

Teamwork

Attention to detail

Education

Bachelor’s degree

Job description

Uline is hiring a Customer Service Management Trainee at our California branch to gain hands-on leadership experience in a state-of-the-art call center. The role focuses on mastering customer service management and developing a team of reps on the 2nd shift.

You will participate in a comprehensive training program, work on improving procedures, and have opportunities for growth with a complete benefits package and a strong track record of excellence.