Customer Service Leadership Trainee – 2nd Shift (CA)

Uline Inc.; Ballou (CA); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonuses

Paid time off

Tuition Assistance

Job summary

Uline Inc. is seeking a Customer Service Management Trainee in California to gain on-the-job leadership experience in our state-of-the-art call center. The role trains you to empower reps to deliver legendary customer service and advance your career in a fast-growing, stable company.

The position offers full-time hours on the 2nd shift with pay ranging from $29 to $34 per hour and significant growth potential as you master all aspects of customer service management.

Qualifications

• Bachelor’s degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Customer service leadership

Teamwork

Attention to detail

Coaching & feedback

Education

Bachelor’s degree

Job description

Uline Inc. is seeking a Customer Service Management Trainee in California to gain on-the-job leadership experience in our state-of-the-art call center. The role trains you to empower reps to deliver legendary customer service and advance your career in a fast-growing, stable company.

The position offers full-time hours on the 2nd shift with pay ranging from $29 to $34 per hour and significant growth potential as you master all aspects of customer service management.