Customer Service Management Trainee: Fast-Track Leadership

Uline; Gurnee (IL); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays

Paid time off

Tuition assistance

Job summary

Uline in Kenosha, WI is seeking a Customer Service Management Trainee to build on-the-job leadership skills in our state-of-the-art call center and empower reps to deliver legendary service.

This full-time role offers 24/7 operations with varied shifts, a comprehensive training program, and a strong benefits package including health insurance, 401(k) with match, tuition assistance, and generous PTO.

Qualifications

• Bachelor's degree required.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership/management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Customer service leadership

Team leadership

Attention to detail

Customer-focused service

Education

Bachelor's degree

Job description

Uline in Kenosha, WI is seeking a Customer Service Management Trainee to build on-the-job leadership skills in our state-of-the-art call center and empower reps to deliver legendary service.

This full-time role offers 24/7 operations with varied shifts, a comprehensive training program, and a strong benefits package including health insurance, 401(k) with match, tuition assistance, and generous PTO.