Customer Service Leader & Team Development Manager

Meijer Inc.; Stevensville (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Medical benefits

Dental benefits

Vision benefits

Job summary

Meijer is seeking a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence across South Haven, Benton Harbor, Stevensville, and surrounding stores, spending time in each location based on seasonal business needs.

You will manage team member engagement, coaching, and development; oversee area operations and budgets; ensure safety and compliance; and implement process improvements while upholding the Meijer culture.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 4+ years in retail/grocery or customer service.
• Progressive leadership experience preferred.
• Strong commitment to industry-leading service.
• Clear, precise communication with team members.
• Ability to analyze financial and statistical information for decision-making.
• Focus on safety and working safely at all times.
• Understanding of seasonal and diverse merchandising to meet customer needs.

Responsibilities

• Engages with team members to ensure onboarding, training and development, coaching and feedback.
• Identifies talent and discusses career paths to support staffing and leadership pipelines.
• Oversees area operations and financial results to maximize sales and productivity.
• Drives safety and compliance and manages store conditions and procedures.
• Directs Leads and Team Leaders and assigns daily tasks and training needs.
• Performs other duties as assigned.

Skills

Leadership

Customer service

Budgeting

Scheduling

Coaching

Training

Communication

Financial analysis

Safety

Merchandising

Education

Bachelor’s degree or equivalent experience

Job description

Meijer is seeking a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence across South Haven, Benton Harbor, Stevensville, and surrounding stores, spending time in each location based on seasonal business needs.

You will manage team member engagement, coaching, and development; oversee area operations and budgets; ensure safety and compliance; and implement process improvements while upholding the Meijer culture.