Customer Service Dept Lead — People & Performance

Meijer Inc.; Benton Harbor (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a Customer Service Department Manager to lead teams across Benton Harbor, Stevensville, and South Haven stores, driving exceptional service and operational excellence. You will spend time across locations based on business needs, with responsibilities for team engagement, coaching, and performance management.

The role requires a Bachelor’s degree and 4+ years in retail or customer service, with strong leadership, financial acumen, and a commitment to safety and inclusive

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• Ability to read financial data and use it for decisions.

Responsibilities

• Engage with team members to ensure onboarding, training and development.
• Identify talent and plan staffing for store needs and leadership roles.
• Hold candid discussions to uphold Meijer standards and growth opportunities.
• Be responsible for area operations and financial results including budget items in P&L.
• Drive safety, compliance and store condition management, and resolve conflicts.
• Identify process improvements and uphold Meijer culture.

Skills

Strong leadership

Customer service

Communication skills

Financial analysis

Education

Bachelor's degree

Job description

Meijer is seeking a Customer Service Department Manager to lead teams across Benton Harbor, Stevensville, and South Haven stores, driving exceptional service and operational excellence. You will spend time across locations based on business needs, with responsibilities for team engagement, coaching, and performance management.

The role requires a Bachelor’s degree and 4+ years in retail or customer service, with strong leadership, financial acumen, and a commitment to safety and inclusive