Customer Service Leader — Manufacturing Ops & Growth

NorthPoint Search Group; Cumming (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

NorthPoint Search Group is seeking a Customer Service Manager to oversee daily CS operations and drive excellence in service delivery. You will coordinate admin tasks and logistics while partnering with internal teams to ensure accuracy and timeliness.

The role requires strong leadership, communication, and problem-solving skills, with a focus on continuous improvement and customer satisfaction in a manufacturing context.

Qualifications

• Requires Bachelor’s degree in Business, Marketing or related field.
• High School Diploma required; advanced certifications a plus.
• 3+ years of customer service leadership experience; manufacturing industry preferred.

Responsibilities

• Oversees daily customer service operations.
• Provides administrative and logistical support.
• Partners with internal teams to deliver accurate, timely service.
• Directly supervises a team of Customer Service Representatives.

Skills

Leadership

Customer relationships

Communication

Problem solving

Multitasking

Attention to detail

Collaboration

AI adaptability

People management

Operational management

Education

Bachelor’s degree in Business/Marketing/related field

High School Diploma

Customer service management certifications

Tools

ERP

CRM

Microsoft Office Suite

Job description

NorthPoint Search Group is seeking a Customer Service Manager to oversee daily CS operations and drive excellence in service delivery. You will coordinate admin tasks and logistics while partnering with internal teams to ensure accuracy and timeliness.

The role requires strong leadership, communication, and problem-solving skills, with a focus on continuous improvement and customer satisfaction in a manufacturing context.