Senior Customer Service & Operations Lead

TCS & Associates; Illinois; On-site; USD 55,000 - 72,000; Full time

Job summary

TCS & Associates is seeking a Customer Service Representative to join a growing manufacturing team dedicated to delivering outstanding service. The role emphasizes strong communication, attention to detail, and leadership potential as the company expands.

You will build relationships with customers, manage orders, and collaborate with sales, production, and shipping to ensure timely delivery while continually improving processes and the customer experience.

Qualifications

• 5+ years of customer service, inside sales, account management, or order management experience in a manufacturing or industrial environment.
• Excellent communication and organizational skills.
• Strong problem-solving ability and attention to detail.
• Ability to work effectively with multiple departments.
• Experience using ERP systems and Microsoft Office.
• Demonstrated leadership experience- or clear leadership potential is highly valued.

Responsibilities

• Build strong relationships with customers and serve as their primary point of contact.
• Process orders accurately and efficiently.
• Coordinate with sales, production, purchasing, and shipping to ensure on-time delivery.
• Resolve customer concerns with professionalism and urgency.
• Track orders, communicate updates, and proactively solve problems.
• Continuously look for ways to improve the customer experience and internal processes.

Skills

Customer service

Communication

Leadership potential

Teamwork

Tools

ERP systems

Microsoft Office

Job description

TCS & Associates is seeking a Customer Service Representative to join a growing manufacturing team dedicated to delivering outstanding service. The role emphasizes strong communication, attention to detail, and leadership potential as the company expands.

You will build relationships with customers, manage orders, and collaborate with sales, production, and shipping to ensure timely delivery while continually improving processes and the customer experience.