Customer Service Manager

SnapDragon Associates, LLC; Milledgeville (GA); On-site; USD 75,000 - 85,000; Full time

Job summary

SnapDragon Associates, LLC seeks a hands-on Customer Service Manager to build and lead the customer service function in a growing manufacturing operation in Milledgeville, GA. You will oversee order entry, customer inquiries, and a team of customer service representatives, acting as a key link between customers, sales, operations, distribution, and finance.

The ideal candidate is a builder who creates processes, develops teams, and improves organization to deliver exceptional customer

Responsibilities

• Oversee order entry, customer inquiries, and a team of customer service representatives.
• Serve as a key liaison between customers, sales, operations, distribution, finance, and other internal departments.
• Create processes, develop teams, and improve organizational structure to support growth.
• Establish best practices and improve workflows to enhance the customer experience.

Job description

Our client seeks a hands-on Customer Service Manager to build and lead the customer service function in a growing manufacturing operation. This newly created role will oversee order entry, customer inquiries, and a team of customer service representatives while serving as a key connection point between customers, sales, operations, distribution, finance, and other internal departments. The ideal candidate is a true builder who enjoys creating processes, developing teams, improving organization, and making a direct impact on the customer experience. This person will have the opportunity to establish best practices, improve workflows, and create structure within a growing organization.

About the Company:

• Growing manufacturing company with an expanding distribution operation
• Strong focus on customer service, operational efficiency, and continued growth
• Newly created leadership opportunity with the ability to build and shape the customer service function
• Collaborative environment with exposure to sales, operations, distribution, finance, and other areas of the business
• Opportunity to make a direct impact on customer experience and internal processes
• Ideal environment for a "builder" who enjoys creating structure and improving processes
• $75,000–$85,000 base salary, negotiable for exceptional candidates
• Up to 20% performance-based bonus based on individual and company performance
• Opportunity for significant impact and career growth within a growing organization