Strategic Customer Service & Operations Leader

Manufacturing Company; Buford (GA); On-site; USD 100,000 - 140,000; Full time

Job summary

Manufacturing Company seeks a Customer Service Manager to oversee the end-to-end process starting from RFQ through logistics and commercial support. The role drives customer satisfaction, profitability, and KPI performance across sales, purchasing, and production.

Ideal candidates have a BS and at least 7 years in a related field, with strong business acumen and communication skills to implement strategies and lead the service team.

Qualifications

• BS preferred with at least 7 years overall experience in a relevant field.
• Minimum 5 years of working experience in a related industry.
• Extensive experience in customer service.
• Strong knowledge of sales, purchasing and production processes.
• P/L responsibility for assigned customer programs.
• Excellent business acumen and communication skills.
• Capital risk management including BOM cost, MOQ, excess/obsolete material and inventory exposure.
• Analytical skills and growth mindset.
• Ability to implement the company's strategy for assigned customers.
• Manage customer accounts profitability and price negotiations.
• Coordinate communication with customers and support escalations.
• Monitor contract execution in factory operations.
• Drive customer satisfaction and develop action plans.
• Lead and develop the customer service team.
• Promote Core Values and model accountability.
• KPI monitoring: Sales, GM per customer, On Time Deliveries, etc.
• Ensure compliance with corporate policies and regulations.

Responsibilities

• Oversee end-to-end customer service from RFQ to logistics support.
• Manage customer programs with profitability and cost awareness.
• Coordinate communications with customers and resolve escalations.
• Monitor contract execution and ensure on-time delivery.
• Lead the customer service team and develop capabilities.
• Ensure adherence to corporate policies and standards.

Skills

Customer service

Sales processes

P/L responsibility

Contract management

Communication

Analytical skills

Cost management

Team leadership

Strategic thinking

Process coordination

Education

Bachelor's degree

Job description

Manufacturing Company seeks a Customer Service Manager to oversee the end-to-end process starting from RFQ through logistics and commercial support. The role drives customer satisfaction, profitability, and KPI performance across sales, purchasing, and production.

Ideal candidates have a BS and at least 7 years in a related field, with strong business acumen and communication skills to implement strategies and lead the service team.