Customer Service Leader - Global Manufacturing

Signature Group Recruitment; West Chester (Chester County); On-site; USD 70,000 - 90,000; Full time

Job summary

Signature Group Recruitment is looking for a Customer Service Supervisor in West Chester, PA. This leadership role involves guiding a team to deliver exceptional service and support for a technical product portfolio. You will manage workflows, establish training initiatives, and partner with cross-functional teams to enhance overall service quality.

The ideal candidate has 3–5 years of customer service leadership experience, preferably in a manufacturing environment, and a Bachelor's degree in a related field. Strong problem-solving and communication skills are essential for success in this role.

Qualifications

• 3–5+ years in a customer service leadership or supervisory role.
• Experience in a manufacturing or technical product environment.
• Proven ability to coach employees and manage team development.

Responsibilities

• Lead and develop a Customer Service team through performance reviews.
• Manage and optimize team workflows based on business demand.
• Build relationships with high-value customers and handle escalated issues.

Skills

Customer service leadership

Problem-solving

Communication skills

Emotional intelligence

Education

Bachelor’s degree in Business, Engineering, or related field

Tools

SAP

CRM platforms

Salesforce

Job description

Signature Group Recruitment is looking for a Customer Service Supervisor in West Chester, PA. This leadership role involves guiding a team to deliver exceptional service and support for a technical product portfolio. You will manage workflows, establish training initiatives, and partner with cross-functional teams to enhance overall service quality.

The ideal candidate has 3–5 years of customer service leadership experience, preferably in a manufacturing environment, and a Bachelor's degree in a related field. Strong problem-solving and communication skills are essential for success in this role.