Assistant Service Manager – Manufacturing & Customer Care

Champion Homes; Liverpool (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with company match

Paid vacation

Paid holidays

Medical

Rx

Dental, Vision, and Life Insurance

Job summary

Champion Home Builders in Liverpool, PA is seeking an Assistant Service Manager to supervise Service Representatives handling service orders and customer inquiries. The role focuses on ensuring quality service, efficient scheduling, and adherence to company policies within a manufacturing environment.

The ideal candidate brings strong customer service, analytical, and communication skills, with the ability to coordinate workflows and manage multiple tasks in a team setting.

Qualifications

• Associate's degree or equivalent and 2–4 years of related experience.
• Experience in service management or customer service in a manufacturing environment.
• Ability to supervise and coordinate service representatives.

Responsibilities

• Monitor service calls for demeanor and accuracy.
• Recommend corrective services for customer complaints.
• Answer questions about service.
• Determine work procedures and schedules; expedite workflow.
• Issue instructions for Service Department.
• Ensure vendor parts and retailer labor are recovered as stipulated in Champion Supplier and Retailer Recovery.
• Review contractor bills for accuracy.

Skills

Customer service

Analytical skills

Scheduling ability

Communication skills

Teamwork

Multitasking

Integrity

Education

Associate's degree

Job description

Champion Home Builders in Liverpool, PA is seeking an Assistant Service Manager to supervise Service Representatives handling service orders and customer inquiries. The role focuses on ensuring quality service, efficient scheduling, and adherence to company policies within a manufacturing environment.

The ideal candidate brings strong customer service, analytical, and communication skills, with the ability to coordinate workflows and manage multiple tasks in a team setting.