Customer Quality Leader for Manufacturing Excellence

Module X Solutions; North Shreveport (LA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Signing bonus

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Tuition assistance

Job summary

Module X Solutions is seeking a Customer Quality Supervisor to lead quality programs for complex engineered systems and ensure customer satisfaction through standards, feedback analysis, and cross‑functional improvements.

You will supervise testing staff, manage FAT readiness, and partner with Engineering, Production, and Supply Chain to resolve issues and prevent repeat problems, while maintaining clear documentation and compliant quality processes.

Qualifications

• 3+ years of experience in Customer Quality in a manufacturing setting.
• 1+ year of leadership experience.
• Experience using Microsoft Office applications, ability to create reports, maintain records, analyze data.
• Reading and interpreting drawings, specifications, work instructions, inspection criteria, or customer requirements.
• Lead people on the floor while maintaining professional relationships with production, engineering, customers, suppliers, and management.
• High School Diploma or GED.
• 5+ years of experience in Customer Quality in a manufacturing setting with background in electrical processes.
• 3+ year of leadership experience.
• Experience with NCRs, MRB, CAPA, SCARs, 8D problem solving, root cause analysis, and corrective/preventive actions.
• Strong Excel capability; SharePoint, PowerApps, Power BI, ERP, MES, or QMS software experience is a plus.
• Familiarity with ISO 9001, AS9100, or other formal quality management system requirements.
• Bachelor’s degree in engineering, business, or a similar discipline. Lean Six Sigma Green or Black Belt certified.

Responsibilities

• Develop customer satisfaction goals and monitor progress.
• Implement feedback systems to capture customer experience data.
• Analyze customer complaints to identify improvement areas.
• Represent the “Voice of the Customer” in internal decision‑making.
• Act as the main focal between operations and our customers to ensure top customer satisfaction.
• Ensure products are complete, clean, and ready for FAT.
• Support customer visits, audits, and inspections to address concerns.
• Coordinate cross functionally to manage action resolution to customers’ satisfaction.
• Supervise day‑to‑day activities of quality test technicians and support personnel.
• Set daily testing priorities and track progress.
• Provide hands‑on support for testing and FAT.
• Document testing results, quality records, NCRs, CAPAs, and deviations.

Skills

Customer Quality

Leadership

Microsoft Office

Reading drawings

Lean Six Sigma

Education

Bachelor’s degree in engineering, business, or similar

Lean Six Sigma Green/Black Belt

Tools

SharePoint

Power BI

ERP/MRP systems

Job description

Module X Solutions is seeking a Customer Quality Supervisor to lead quality programs for complex engineered systems and ensure customer satisfaction through standards, feedback analysis, and cross‑functional improvements.

You will supervise testing staff, manage FAT readiness, and partner with Engineering, Production, and Supply Chain to resolve issues and prevent repeat problems, while maintaining clear documentation and compliant quality processes.