Customer Service Manager

NorthPoint Search Group; Gainesville (GA); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

NorthPoint Search Group is seeking a Customer Service Manager to oversee daily customer service operations, ensuring accurate, timely, and professional service that strengthens customer satisfaction and loyalty. The role requires 3+ years in customer service leadership, a HS diploma with a degree preferred, and strong communication, problem-solving, and team development skills.

Experience in manufacturing and familiarity with ERP/CRM tools are a plus; base salary plus benefits.

Qualifications

• 3+ years of customer service leadership experience.
• Bachelor's degree preferred; HS diploma required.
• Strong communication and problem-solving skills; detail oriented.

Responsabilités

• Oversee daily customer service operations and activities.
• Coordinate with internal teams to deliver accurate, timely service.
• Supervise a team of Customer Service Representatives.
• Motivate and develop high-performing teams; drive continuous improvement.

Connaissances

Leadership

Customer relationships

Communication

Problem solving

Attention to detail

Organizational skills

Microsoft Office

ERP systems

CRM systems

Cross-functional collaboration

Formation

High School Diploma

Bachelor's degree in Business/Marketing

Customer service management certifications

Outils

Microsoft Office

ERP systems

CRM systems

Description du poste

The Customer Service Manager plays a key role in maintaining strong customer relationships and ensuring smooth coordination between the company and its customers. This position oversees daily customer service operations, provides administrative and logistical support, and partners with internal teams to deliver accurate, timely, and professional service that strengthens customer satisfaction and loyalty.

Education & Experience:

• High School Diploma required; Bachelor's degree in Business, Marketing, or a related field preferred.
• Relevant certifications in customer service management is a plus.
• 3+ years of customer service leadership experience; at least 2 years in the manufacturing industry preferred.
• Proven success managing customer relationships in a fast-paced, high-volume environment.
• Strong communication and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities under tight deadlines.
• Proficient in Microsoft Office Suite, ERP, and CRM/order management systems.
• Demonstrated ability to motivate and develop high-performing teams.
• Customer-focused mindset with strong collaboration skills across departments.
• This position directly supervises a team of Customer Service Representatives.
• A demonstrated continuous-improvement mindset
• Openness to AI, automation, and new ways of working
• Ability to be both a people leader and a hands-on operational manager

Base salary plus Benefits.