Customer Service Lead & Office Operations Specialist

Texas A&M University System; Laredo (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

The Texas A&M International University Bursar's Office seeks a Customer Service Associate III in Laredo, Texas. Under general supervision, you will provide general information, administrative support, and customer service across departments, and supervise other Customer Service staff.

You will handle inquiries, maintain records, and assist in developing office procedures while ensuring adherence to policies. Evening and weekend work may be required in a dynamic campus environment.

Qualifications

• Education - High school diploma.
• Experience - Five years of related experience.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Supervises daily service area activities.
• Serves as an information resource for the department or office. Ensures adherence to policies and procedures within the department or office and assists in the development of office procedures.
• Oversees records management. Makes recommendations for process improvement or administrative changes. Oversees service delivery for the department or office.
• Resolves customer problems and complaints. Adds, verifies, retrieves, and changes customer or order information and conducts periodic audits for accuracy. Compiles data to prepare correspondence, forms, reports or other documents.

Skills

Multitasking

Verbal communication

Written communication

Customer service

Bilingual English-Spanish

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

The Texas A&M International University Bursar's Office seeks a Customer Service Associate III in Laredo, Texas. Under general supervision, you will provide general information, administrative support, and customer service across departments, and supervise other Customer Service staff.

You will handle inquiries, maintain records, and assist in developing office procedures while ensuring adherence to policies. Evening and weekend work may be required in a dynamic campus environment.