Lead Customer Service Associate – On Campus

Texas A; Laredo (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

Texas A&M International University is seeking a Customer Service Associate III for the Bursar's Office in Laredo, TX. The role provides information, administrative support, and customer service to multiple departments, with supervision of other staff when needed.

Minimum requirements include a high school diploma and five years of related experience; a Bachelor's degree is preferred. Evening and weekend work may be required and on-campus presence is essential.

Qualifications

• Education - High school diploma.
• Experience - Five years of related experience.
• Bachelor's degree preferred in a related field.

Responsibilities

• Supervises daily service area activities and trains staff.
• Serves as information resource and ensures policy adherence.
• Oversees records management and process improvement.
• Resolves customer problems and audits data for accuracy.

Skills

Multitask

Communication

Customer service

Detail-oriented

Bilingual English-Spanish

Teamwork

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Texas A&M International University is seeking a Customer Service Associate III for the Bursar's Office in Laredo, TX. The role provides information, administrative support, and customer service to multiple departments, with supervision of other staff when needed.

Minimum requirements include a high school diploma and five years of related experience; a Bachelor's degree is preferred. Evening and weekend work may be required and on-campus presence is essential.