Customer Service Associate III

Texas A&M University System; Laredo (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

The Texas A&M International University Bursar's Office seeks a Customer Service Associate III in Laredo, Texas. Under general supervision, you will provide general information, administrative support, and customer service across departments, and supervise other Customer Service staff.

You will handle inquiries, maintain records, and assist in developing office procedures while ensuring adherence to policies. Evening and weekend work may be required in a dynamic campus environment.

Qualifications

• Education - High school diploma.
• Experience - Five years of related experience.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Supervises daily service area activities.
• Serves as an information resource for the department or office. Ensures adherence to policies and procedures within the department or office and assists in the development of office procedures.
• Oversees records management. Makes recommendations for process improvement or administrative changes. Oversees service delivery for the department or office.
• Resolves customer problems and complaints. Adds, verifies, retrieves, and changes customer or order information and conducts periodic audits for accuracy. Compiles data to prepare correspondence, forms, reports or other documents.

Skills

Multitasking

Verbal communication

Written communication

Customer service

Bilingual English-Spanish

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Job Title

Customer Service Associate III

Agency

Texas A&M International University

Department

Bursar's Office

Proposed Minimum Salary

$14.43 hourly

Job Location

Laredo, Texas

Job Type

Staff

Job Description

Job Summary

The Customer Service Associate III, under general supervision, provides general information, administrative support, and customer service to multiple departments, programs or offices. Supervises work of other Customer Service staff.

Essential Duties and Responsibilities

• Supervises daily service area activities. Provides training and advice to other support personnel
• Serves as an information resource for the department or office. Ensures adherence to policies and procedures within the department or office and assists in the development of office procedures.
• Oversees records management. Makes recommendations for process improvement or administrative changes. Oversees service delivery for the department or office.
• Resolves customer problems and complaints. Adds, verifies, retrieves, and changes customer or order information and conducts periodic audits for accuracy. Compiles data to prepare correspondence, forms, reports or other documents.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Minimum Requirements

• Education - High school diploma.
• Experience - Five years of related experience.
• An equivalent combination of education and experience may be considered.

Preferred Education and Experience

• Post Secondary Education - Bachelor's degree preferred.
• Experience - Providing responsible office/secretarial support and assistance in a higher education setting.

Knowledge and Abilities

Knowledge of:

• Word processing, spreadsheet, and database applications.

Ability to:

• Multitask and work cooperatively with others.
• Strong verbal and written communication skills.
• Strong customer service skills and detail-oriented.

Preferred Knowledge and Experience

• Advanced knowledge of word processing, spreadsheet and database applications, particularly with Microsoft Office Tools.
• Bilingual English-Spanish.
• One to two years of experience in customer service.
• Experience working with sensitive or confidential information.

Licensing / Professional Certification

None.

Physical Requirements

General office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

This position generally does not supervise employees.

Other Requirements

• Evening and weekend work may be required.
• Position requires on campus, face-to-face interactions.
• Position requires maintaining a regular schedule of attendance on campus and in the workplace.

Salary

$14.43 hourly

Equal Opportunity/Veterans/Disability Employer.