Customer Service Associate III

Texas A; Laredo (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

Texas A&M International University is seeking a Customer Service Associate III for the Bursar's Office in Laredo, TX. The role provides information, administrative support, and customer service to multiple departments, with supervision of other staff when needed.

Minimum requirements include a high school diploma and five years of related experience; a Bachelor's degree is preferred. Evening and weekend work may be required and on-campus presence is essential.

Qualifications

• Education - High school diploma.
• Experience - Five years of related experience.
• Bachelor's degree preferred in a related field.

Responsibilities

• Supervises daily service area activities and trains staff.
• Serves as information resource and ensures policy adherence.
• Oversees records management and process improvement.
• Resolves customer problems and audits data for accuracy.

Skills

Multitask

Communication

Customer service

Detail-oriented

Bilingual English-Spanish

Teamwork

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Customer Service Associate III

Job Title

Customer Service Associate III

Agency

Texas A&M International University

Department

Bursar's Office

Proposed Minimum Salary

$14.43 hourly

Job Location

Laredo, Texas

Job Type

Staff

Job Description

Job Summary

The Customer Service Associate III, under general supervision, provides general information, administrative support, and customerservice to multiple departments, programs or offices. Supervises work of other Customer Service staff.

Essential Duties and Responsibilities

• Supervises daily service area activities. Provides training and advice to other support personnel
• Serves as an information resource for the department or office. Ensures adherence to policies and procedures within the department or office and assists in the development of office procedures.
• Oversees records management. Makes recommendations for process improvement or administrative changes. Oversees service delivery for the department or office.
• Resolves customer problems and complaints. Adds, verifies, retrieves, and changes customer or order information and conducts periodic audits for accuracy. Compiles data to prepare correspondence, forms, reports or other documents.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Minimum Requirements

• Education - High school diploma.
• Experience - Five years of related experience.
• An equivalent combination of education and experience may be considered.

Preferred Education and Experience

• Post Secondary Education - Bachelor's degree preferred.
• Experience - Providing responsible office/secretarial support and assistance in a higher education setting.

Knowledge and Abilities

Knowledge of:

• Word processing, spreadsheet, and database applications.

Ability to:

• Multitask and work cooperatively with others.
• Strong verbal and written communication skills.
• Strong customer service skills and detail-oriented.

Preferred Knowledge and Experience

• Advanced knowledge of word processing, spreadsheet and database applications, particularly with Microsoft Office Tools.
• Bilingual English-Spanish.
• One to two years of experience in customer service.
• Experience working with sensitive or confidential information.

Licensing / Professional Certification

None.

Physical Requirements

General office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

• This position generally does not supervise employees.

Other Requirements

• Evening and weekend work may be required.
• Position requires on campus, face-to-face interactions.
• Position requires maintaining a regular schedule of attendance on campus and in the workplace.

Salary: $14.43/hourly

Equal Opportunity/Veterans/Disability Employer.