Customer Service Lead - Guide & Inspire with Purpose

Serenity Healthcare; Gilbert (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage (

401(k)

Paid Time Off

Job summary

Serenity Healthcare is seeking a Customer Service Lead to guide individuals on their personal journeys, provide options, and support throughout the process. You will lead by example to foster trust and exceptional service within your team.

Responsibilities include building relationships, educating clients, addressing concerns, and modeling top-tier communication. Leadership experience or a natural ability to motivate others is valued, with training and support provided.

Qualifications

• High School Diploma or GED is required.
• 3+ years of full-time customer service experience, ideally in leadership roles.
• Leadership ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence skills.
• Ability to remain calm and effective under pressure.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership

Communication

Problem-solving

Emotional intelligence

Calm under pressure

Education

High School Diploma or GED

Job description

Serenity Healthcare is seeking a Customer Service Lead to guide individuals on their personal journeys, provide options, and support throughout the process. You will lead by example to foster trust and exceptional service within your team.

Responsibilities include building relationships, educating clients, addressing concerns, and modeling top-tier communication. Leadership experience or a natural ability to motivate others is valued, with training and support provided.