Customer Service Lead: Grow, Guide, Make Impact

Serenity Healthcare; Mesa (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

90% medical, dental, vision coverage

401(k)

Paid Time Off

Job summary

Serenity Healthcare is seeking a Customer Service Lead in Mesa, AZ to guide individuals through their wellbeing journey. You will lead the customer service team, educate clients on options, and ensure an exceptional service culture.

The role emphasizes people-first service, leadership, and the ability to adapt to support the team in a dynamic environment. Previous leadership in customer service is preferred.

Qualifications

• 3+ years of full-time customer service experience, including leadership roles
• Strong communication and interpersonal skills
• Ability to mentor and guide others in a fast-paced environment

Responsibilities

• Build and maintain supportive relationships with clients starting their journey
• Educate clients on options and guide them through next steps
• Address client concerns with patience and confidence, ensuring progress
• Model excellent service and communication for the team
• Be flexible and assist in other roles to support team goals

Skills

People leadership

Communication

Problem solving

Emotional intelligence

Calm under pressure

Education

High School Diploma or GED

Job description

Serenity Healthcare is seeking a Customer Service Lead in Mesa, AZ to guide individuals through their wellbeing journey. You will lead the customer service team, educate clients on options, and ensure an exceptional service culture.

The role emphasizes people-first service, leadership, and the ability to adapt to support the team in a dynamic environment. Previous leadership in customer service is preferred.