Wellness Customer Service Lead - Inspire & Guide

Serenity Healthcare; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

401(k)

PTO and holidays

Career growth

Job summary

Serenity Healthcare in Las Vegas, NV is seeking a Customer Service Lead to guide individuals on their wellness journeys. You will build relationships, educate clients, and model exceptional service while leading a team.

You'll guide team members, maintain calm under pressure, and ensure individuals understand their options as they take meaningful steps forward. Serenity Healthcare offers training, growth opportunities, and competitive pay with strong benefits.

Qualifications

• 3+ years of full-time customer service experience (ideally in leadership roles).
• Excellent communication, problem-solving, and emotional intelligence skills.
• Ability to remain calm and effective under pressure.
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey
• Educate and guide them to take the next steps toward their goals
• Address concerns with patience and confidence, ensuring progress
• Model excellent service and communication for your team
• Be adaptable and step into other roles when needed to support the team

Skills

Leadership experience

Communication skills

Emotional intelligence

Problem-solving

Under pressure

Hospitality/call center exposure

Education

High School Diploma or GED

Job description

Serenity Healthcare in Las Vegas, NV is seeking a Customer Service Lead to guide individuals on their wellness journeys. You will build relationships, educate clients, and model exceptional service while leading a team.

You'll guide team members, maintain calm under pressure, and ensure individuals understand their options as they take meaningful steps forward. Serenity Healthcare offers training, growth opportunities, and competitive pay with strong benefits.