Customer Service Lead & Front End Specialist

NetCost Market; New York (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

NetCost Market in Staten Island, NY is seeking a Full-Time Customer Service Representative to greet customers, answer questions, and guide them to the right departments. The role emphasizes product knowledge, exceptional service, and teamwork with Front End Managers.

Responsibilities include training staff, resolving complaints, maintaining records, and supporting store operations to ensure a positive shopping experience.

Qualifications

• 3–5 years of customer service experience.
• Proven ability to train staff on customer service policies.
• Excellent communication and active listening skills.
• Bilingual Russian strongly preferred
• CRM systems familiarity helps
• High school diploma or equivalent

Responsibilities

• Greet customers and address inquiries to direct them to the correct aisle.
• Answer questions about products and promotions and provide catalogs when needed.
• Train and monitor in-store staff on customer interactions.
• Resolve customer complaints and ensure satisfaction.
• Maintain records of customer interactions and feedback.
• Collaborate with store team and management to improve service.

Skills

Customer service experience

Bilingual Russian

Communication skills

Active listening

Adaptability

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

CRM systems

Job description

NetCost Market in Staten Island, NY is seeking a Full-Time Customer Service Representative to greet customers, answer questions, and guide them to the right departments. The role emphasizes product knowledge, exceptional service, and teamwork with Front End Managers.

Responsibilities include training staff, resolving complaints, maintaining records, and supporting store operations to ensure a positive shopping experience.