CSR

NetCost Market; New York (NY); In loco; USD 23.000 - 26.000; Tempo pieno

Descrizione del lavoro

NetCost Market in Staten Island, NY is seeking a Full-Time Customer Service Representative to greet customers, answer questions, and guide them to the right departments. The role emphasizes product knowledge, exceptional service, and teamwork with Front End Managers.

Responsibilities include training staff, resolving complaints, maintaining records, and supporting store operations to ensure a positive shopping experience.

Competenze

• 3–5 years of customer service experience.
• Proven ability to train staff on customer service policies.
• Excellent communication and active listening skills.
• Bilingual Russian strongly preferred
• CRM systems familiarity helps
• High school diploma or equivalent

Mansioni

• Greet customers and address inquiries to direct them to the correct aisle.
• Answer questions about products and promotions and provide catalogs when needed.
• Train and monitor in-store staff on customer interactions.
• Resolve customer complaints and ensure satisfaction.
• Maintain records of customer interactions and feedback.
• Collaborate with store team and management to improve service.

Conoscenze

Customer service experience

Bilingual Russian

Communication skills

Active listening

Adaptability

Multitasking

Formazione

High school diploma or equivalent

College degree preferred

Strumenti

CRM systems

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSR

Full Time FEM/CSR/E-Comm Staten Island, NY, US

14 days ago Requisition ID: 2184

Salary Range: $17.00 To $19.00 Hourly

Customer Service Representative

Company Overview:

At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.

Job Duties and Responsibilities:

The Customer Service Representative welcomes and attracts potential customers by answering product and service questions, suggesting information about other products and services. The Customer Service Representative greets customers, provides directions and information regarding processing customer inquiries, directing them to the isle that they need and assisting with any product questions. The position entails knowledge of the store layout, isles, departments, all products assortment to be able to direct and offer to our customers. Greet all customers pleasantly and with courtesy, provide visitors with all directions and provide all information regarding promotions and provide with catalog if required.

• Trains and monitors in-store employees on the appropriate interaction with customers.
• Ensures customer satisfaction and provides professional customer support.
• Responds promptly to customer inquiries regarding service in the store.
• Maintains a positive, empathetic, and professional attitude toward customers at all times.
• Resolves service problems by clarifying the customer’s complaint, determines the cause of the problem, selects the best solution to solve the problem within the necessary time limits, and follows up to ensure resolution.
• Prepares service reports by collecting and analyzing customer feedback.
• Recommends potential services to management by collecting customer information and analyzing customer needs.
• Keeps records of customer interactions, comments, and complaints.
• Communicates and coordinates with store employees as necessary.
• Provides feedback on the efficiency of the customer service process to upper-management.
• Follows communication procedures, guidelines, and policies.
• Provide optimal level of customer services and maintain professionalism to resolve all customer issues and provide all information on products, service plans and promotions.
• Acknowledging and resolving customer complaints.
• Encourage customers to explore and try out new products.
• Knowing our products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Attend and participate in department staff meetings
• Managing a team of cash register employees along with Front End Managers.
• Analyze customer requirement and assist customer to appropriate department and ensure availability of all resources.
• Ensure customer satisfaction and provide professional customer support.
• Perform other duties as assigned by the Store Manager.

Preferred Qualifications:

• Bilingual Russian strongly preferred
• Proven customer support experience (3-5 years)
• Ability to train and monitor employees on customer service policies and standards
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Ability to multitask, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

Customer Service Representative

Company Overview:

At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.

Job Duties and Responsibilities:

The Customer Service Representative welcomes and attracts potential customers by answering product and service questions, suggesting information about other products and services. The Customer Service Representative greets customers, provides directions and information regarding processing customer inquiries, directing them to the isle that they need and assisting with any product questions. The position entails knowledge of the store layout, isles, departments, all products assortment to be able to direct and offer to our customers. Greet all customers pleasantly and with courtesy, provide visitors with all directions and provide all information regarding promotions and provide with catalog if required.

• Trains and monitors in-store employees on the appropriate interaction with customers.
• Ensures customer satisfaction and provides professional customer support.
• Responds promptly to customer inquiries regarding service in the store.
• Maintains a positive, empathetic, and professional attitude toward customers at all times.
• Resolves service problems by clarifying the customer’s complaint, determines the cause of the problem, selects the best solution to solve the problem within the necessary time limits, and follows up to ensure resolution.
• Prepares service reports by collecting and analyzing customer feedback.
• Recommends potential services to management by collecting customer information and analyzing customer needs.
• Keeps records of customer interactions, comments, and complaints.
• Communicates and coordinates with store employees as necessary.
• Provides feedback on the efficiency of the customer service process to upper-management.
• Follows communication procedures, guidelines, and policies.
• Provide optimal level of customer services and maintain professionalism to resolve all customer issues and provide all information on products, service plans and promotions.
• Acknowledging and resolving customer complaints.
• Encourage customers to explore and try out new products.
• Knowing our products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Attend and participate in department staff meetings
• Managing a team of cash register employees along with Front End Managers.
• Analyze customer requirement and assist customer to appropriate department and ensure availability of all resources.
• Ensure customer satisfaction and provide professional customer support.
• Perform other duties as assigned by the Store Manager.

Preferred Qualifications:

• Bilingual Russian strongly preferred
• Proven customer support experience (3-5 years)
• Ability to train and monitor employees on customer service policies and standards
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Ability to multitask, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

Work schedule varies from 8 am to 8 pm, including weekends and holidays

Up to 38 hours