Customer Experience Supervisor - Front End & Inventory

Floor and Decor Outlets of America, Inc.; Bremerton (WA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401k

Bonus opportunities

On the job training

Career advancement

Equal Employment Opportunity

Job summary

Floor & Decor is seeking a Connected Customer Supervisor in Bremerton, WA to manage a dynamic team of customer service associates. This role oversees cashiering, returns, cash office functions, inventory management, and e-commerce support, ensuring an exceptional shopping experience.

The ideal candidate shows strong leadership, superior communication, and a high level of organization. Minimum experience includes 1 year in supervisory customer service or 4 years in customer service, plus a high

Qualifications

• Minimum 1 year of customer service/cashier supervisory experience or 4 years of customer service experience
• High school diploma and/or GED
• Minimum 2 years of computer experience in a work environment

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures
• Lead inventory management and accuracy throughout the store
• Process customer refunds and exchanges according to established guidelines
• Oversee signage updates and price changes for store SKU’s
• Assist customers with product selection and answer product related questions
• Partner with management to determine which products need SKUs, price changes and need to be returned
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
• Review shipping and receiving documents for accuracy
• Audit reports including inventory control, return of sale, and void reports
• Monitor incoming and outgoing trucks logs
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage SOPs
• Create and maintain store signage and pricing using TOD mobile printing station
• Return products to the correct in-store location after returns
• Clean and stock products per Floor & Decor standards
• Point of contact for e-commerce team regarding inventory availability in-store
• Supervise inventory movement within the store
• Open and/or close store as needed

Skills

Team builders

Customer service champions

Detail oriented

Excellent communication

Education

High school diploma / GED

Tools

Computer experience

Job description

Floor & Decor is seeking a Connected Customer Supervisor in Bremerton, WA to manage a dynamic team of customer service associates. This role oversees cashiering, returns, cash office functions, inventory management, and e-commerce support, ensuring an exceptional shopping experience.

The ideal candidate shows strong leadership, superior communication, and a high level of organization. Minimum experience includes 1 year in supervisory customer service or 4 years in customer service, plus a high