Customer Service Lead & Front-End Coach

The TJX Companies, Inc.; Wilmington (DE); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical coverage

Dental coverage

Vision coverage

Life insurance

Paid leave

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. is seeking a front of store leader at TJ Maxx in Wilmington, DE. You will guide Associates to deliver outstanding customer service, promote loyalty programs, and maintain a clean, organized store environment.

Join a Fortune 100 company known for off-price leadership and development opportunities. The role emphasizes training, teamwork, and adherence to policies while delivering a positive shopping experience.

Qualifications

• 1 year retail experience and 6 months in a leadership role.
• Strong communication and organizational skills.
• Ability to train others and mentor Associates.

Responsibilities

• Promote excellent customer experience and loyalty programs.
• Lead and mentor Associates at front of store.
• Coordinate registers, coverage, and breaks for Associates.
• Address customer concerns promptly to ensure satisfaction.
• Communicate priorities and provide progress updates to management.

Skills

Merchandising

Multi-tasking

Communication skills

Organizational skills

Training others

Team player

Job description

The TJX Companies, Inc. is seeking a front of store leader at TJ Maxx in Wilmington, DE. You will guide Associates to deliver outstanding customer service, promote loyalty programs, and maintain a clean, organized store environment.

Join a Fortune 100 company known for off-price leadership and development opportunities. The role emphasizes training, teamwork, and adherence to policies while delivering a positive shopping experience.