Customer Service Lead & Dispatch Coordinator

Aramark Corporation; Groveport, Northern (OH, KY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Job summary

Aramark Corporation is seeking a Customer Service Lead Coordinator in Ohio to oversee frontline customer interactions, monitor staff performance, and ensure a positive customer experience. The role involves receiving requests via phone, email, and online submissions, dispatching technicians, and managing work orders to maintain service quality.

The position emphasizes strong communication, attention to detail, and teamwork, with benefits available and a focus on supporting both staff and

Qualifications

• One year of call and customer service experience.
• Strong communication skills with individuals at all levels of the organization.
• Excellent attention to detail.
• Flexibility in work assignments and a great teammate.
• Ability to understand and carry out oral and written instructions.
• Motivation and initiative to perform duties with minimal supervision.

Responsibilities

• Establish relationships with staff, faculty, staff, and students.
• Receive service requests via phone calls, emails, and online submittals.
• Dispatch technician to respond to service calls.
• Create, enter data, and close work orders.
• Work with supervisors to maintain an accurate work order backlog.
• Provide information to personnel in times of crisis.
• Collaborate with SRC supervisor to develop programs improving communication.

Skills

Call center experience

Communication skills

Attention to detail

Flexibility

Team player

Oral & written communication

Motivation & initiative

Job description

Aramark Corporation is seeking a Customer Service Lead Coordinator in Ohio to oversee frontline customer interactions, monitor staff performance, and ensure a positive customer experience. The role involves receiving requests via phone, email, and online submissions, dispatching technicians, and managing work orders to maintain service quality.

The position emphasizes strong communication, attention to detail, and teamwork, with benefits available and a focus on supporting both staff and