Customer Experience & Dispatch Coordinator

Aramark Corporation; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Aramark Corporation is seeking a Customer Service Representative in Austin, TX. You will provide exceptional service, resolve issues on one call when possible, and ensure accurate follow-up through callbacks.

The role involves processing orders, coordinating service dispatch, and maintaining essential records. The ideal candidate has 3–5 years of experience, a high school diploma (associates preferred), and strong communication and Excel skills.

Qualifications

• High School Diploma required; Associates degree preferred.
• 3–5 years of work experience preferred.
• MS Office experience with Excel proficiency required.
• Strong communication and customer service are essential.
• Detail oriented with excellent organizational skills and ability to multi-task.

Responsibilities

• Handle incoming calls with the objective of one-call resolution.
• Audit service programs to ensure 100% follow-up via customer callbacks.
• Maintain records, reports, and files per policies and procedures.
• Process electronic or telephone orders/requests and handle refunds.
• Coordinate service dispatch and work orders for service calls.

Skills

Strong communication skills

Excellent customer service

Detail oriented

Multi-tasking

Organizational skills

Education

High School Diploma

Associates Degree preferred

Tools

Excel

Job description

Aramark Corporation is seeking a Customer Service Representative in Austin, TX. You will provide exceptional service, resolve issues on one call when possible, and ensure accurate follow-up through callbacks.

The role involves processing orders, coordinating service dispatch, and maintaining essential records. The ideal candidate has 3–5 years of experience, a high school diploma (associates preferred), and strong communication and Excel skills.