Customer Service Coordinator I - Elevate Client Experience

Aramark Corporation; Groveport (OH); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Holiday pay

Tuition assistance

Free shift meals

Job summary

Aramark Corporation in Groveport, OH is seeking a Customer Service Coordinator to serve internal and external customers via phone, email, and web, aiming for one-call resolution. You will work with field teams to resolve product, order, and service inquiries while maintaining accurate records in Salesforce.

The role emphasizes proactive client engagement, order management, and ensuring timely delivery while upholding Aramark's service standards and driving satisfaction.

Qualifications

• Solid understanding of customer service processes including handling complaints, inventory or product availability, and service issues
• Ability to take initiative and demonstrate a sense of urgency
• 3-5 years of work experience preferred
• Strong communication skills
• Excellent customer service and administrative skills required
• Ability to develop and maintain a positive working relationship with others
• Detail oriented, ability to multi-task, with strong organizational skills are required

Responsibilities

• Lead all inbound client facing activity (phones, emails, web, etc.), addressing client requests for orders, service and/or information on products, pricing, refunds, etc.
• Partner with client facing field roles (BDM, RSM, RSR) to deliver a responsive and cohesive client management experience.
• Engage clients proactively to secure orders prior to their scheduled delivery, employing professional telephone sales techniques to enhance sales by closing open voids and promoting current promotions.
• Mitigate client loss by identifying At Risk clients and initiating client retention action plans to address loss of client engagement (no-buy), repeated service issues (unresolved/repetitive delivery & service issues), and poor client satisfaction.
• Facilitate a positive delivery experience through establishing and maintaining client route assignments, delivery schedules and appropriate delivery frequencies.
• Enable inter-departmental and client communication on order fulfillment and modifications due to product shortages, missed deliveries, etc.
• Use systems to ensure all team members have access to the client experience through the recording of all client interactions in Salesforce.
• Identify, manage, and carry out company service programs to ensure 100% process compliance.
• Alert management to service concerns not resolved in a timely and acceptable manner.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Relationship building

Self-starting

Tools

Salesforce

Job description

Aramark Corporation in Groveport, OH is seeking a Customer Service Coordinator to serve internal and external customers via phone, email, and web, aiming for one-call resolution. You will work with field teams to resolve product, order, and service inquiries while maintaining accurate records in Salesforce.

The role emphasizes proactive client engagement, order management, and ensuring timely delivery while upholding Aramark's service standards and driving satisfaction.