Customer Service & Dispatch Coordinator

Aramark; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Aramark in Charlotte, NC seeks a Customer Service Representative to provide exceptional service, handle incoming calls, and resolve issues to achieve one-call resolution while auditing service programs for 100% follow-up.

Responsibilities include processing orders, maintaining records, and strong communication with customers and internal teams. The ideal candidate has 3–5 years of experience, a high school diploma (associate degree preferred), and proficiency in MS Office/Excel.

Qualifications

• 3–5 years of work experience preferred.
• High School Diploma required. Associates Degree preferred.
• MS Office Experience with proficiency in Excel required.
• Strong communication skills.
• Excellent customer service and administrative skills required.
• Ability to develop and maintain a positive working relationship with others.
• Detail oriented, ability to multi-task, with strong organizational skills are required.

Responsibilities

• Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.
• Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
• Call and process electronic or telephone orders/requests.
• Phones/Customer Service
• Check Market Center general email box
• Prepare ship route for processing (printing, posting)
• Service call back
• Service Dispatch
• Place work order for service calls
• Process refunds

Skills

Strong communication skills

Excellent customer service

Detail oriented

Multi-tasking

Organizational skills

Education

High School Diploma

Associates Degree preferred

Tools

Excel

MS Office

Job description

Aramark in Charlotte, NC seeks a Customer Service Representative to provide exceptional service, handle incoming calls, and resolve issues to achieve one-call resolution while auditing service programs for 100% follow-up.

Responsibilities include processing orders, maintaining records, and strong communication with customers and internal teams. The ideal candidate has 3–5 years of experience, a high school diploma (associate degree preferred), and proficiency in MS Office/Excel.