Customer Service Lead & Operations Coordinator

Aramark; Groveport (OH); On-site; USD 30,000 - 34,000; Full time

Job summary

Aramark in Groveport, OH is seeking a Customer Service Lead Coordinator responsible for enforcing company policies to support a positive customer experience. You will monitor staff performance and ensure customer satisfaction while coordinating service requests and work orders in a dynamic environment.

The role emphasizes relationship building, fast response to requests, and collaboration with supervisors to deliver reliable service.

Qualifications

• One year of call and customer service experience.
• Ability to interact with individuals at all levels of the organization.
• Strong written and oral communication skills.

Responsibilities

• Establish relationships with staff, faculty, and students.
• Receive service requests via phone, email, and online submissions.
• Dispatch technicians to respond to service calls.
• Create, enter data, and close work orders.
• Work with supervisors to maintain an accurate work order backlog.
• Provide information to personnel in times of crisis.
• Collaborate with SRC supervisor to develop communication programs.

Skills

Customer service

Communication

Attention to detail

Flexibility

Team player

Job description

Aramark in Groveport, OH is seeking a Customer Service Lead Coordinator responsible for enforcing company policies to support a positive customer experience. You will monitor staff performance and ensure customer satisfaction while coordinating service requests and work orders in a dynamic environment.

The role emphasizes relationship building, fast response to requests, and collaboration with supervisors to deliver reliable service.