Customer Service & Dispatch Specialist

Aramark Corporation; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Aramark Corporation in Charlotte, NC is seeking a Customer Service Representative to provide exceptional service, handle incoming calls, and strive for one-call resolution. You will resolve issues with discrepancies and customer complaints while ensuring follow-up.

The role emphasizes auditing service programs for compliance and maintaining professional communication with customers, staff, and suppliers to support smooth operations.

Qualifications

• High School Diploma required.
• Associates degree preferred.
• Experience with MS Office (Excel) is required.

Responsibilities

• Demonstrates active involvement and professionalism with customers, staff, and suppliers.
• Maintains required records and files per policies and procedures.
• Call and process electronic or telephone orders/requests.
• Check Market Center general email box.
• Prepare ship route for processing (printing, posting).
• Service call back and service dispatch.
• Place work orders for service calls.
• Process refunds.

Skills

Customer service

Communication skills

MS Office

Excel

Multitasking

Teamwork

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office Suite

Excel

Job description

Aramark Corporation in Charlotte, NC is seeking a Customer Service Representative to provide exceptional service, handle incoming calls, and strive for one-call resolution. You will resolve issues with discrepancies and customer complaints while ensuring follow-up.

The role emphasizes auditing service programs for compliance and maintaining professional communication with customers, staff, and suppliers to support smooth operations.