Customer Service Lead: Billing & Tech Solutions

West Valley Water District; Rialto (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

West Valley Water District in Rialto, CA is seeking a Customer Service Lead to supervise complex day-to-day operations within the Customer Service division. The role includes overseeing cashiering, payment processing, and ensuring accuracy of accounts while driving efficiency through technology solutions.

You will train staff, manage projects, and provide analytical support to the Customer Service Supervisor.

Qualifications

• Associate degree or equivalent in finance, accounting, business administration, IT, or related field.
• Minimum 4 years of professional experience in customer service, cashiering, billing or accounting.
• Experience leading staff and coordinating projects is preferred.

Responsibilities

• Lead and train customer service staff and provide work direction.
• Oversee cashiering and daily payment processing with accuracy.
• Assist with implementing technology to improve processes.
• Prepare reports and maintain accounting records.
• Respond to customer inquiries and handle complex issues.

Skills

Customer service leadership

Cash handling and accounting basics

Data analysis and reporting

Training and supervision

Education

Associate degree in finance / accounting / business administration / information technology

Tools

Microsoft Office

Cash handling systems

Job description

West Valley Water District in Rialto, CA is seeking a Customer Service Lead to supervise complex day-to-day operations within the Customer Service division. The role includes overseeing cashiering, payment processing, and ensuring accuracy of accounts while driving efficiency through technology solutions.

You will train staff, manage projects, and provide analytical support to the Customer Service Supervisor.