Customer Service & Operations Coordinator

EssilorLuxottica; Brooklyn Park (MN); On-site; USD 25,000 - 36,000; Full time

Job summary

EssilorLuxottica's Walman Optical division in the United States seeks a Customer Service Coordinator to manage quotations, stock orders, returns and purchase orders, while coordinating with other departments to deliver top-tier service. The role emphasizes building customer relationships and accurate data handling.

Responsibilities include coordinating auto-kit mailings, processing requests from customers and labs, maintaining documentation, and cross-training across the department to ensure

Qualifications

• High school diploma, GED or equivalent experience.
• 3+ years of experience in customer service, hospitality or call center.
• Excellent telephone etiquette and ability to maintain composure with difficult customer situations.
• Ability to perform clerical and computer functions in support of lab operations as well as sales/marketing support.
• Strong verbal and written communication skills.
• Good organizational skills, attention to detail and numerical accuracy.
• Good PC skills including MS Office, Outlook, Word and Excel.
• Ability to lift/move up to 40 pounds.

Responsibilities

• Coordinate ordering, assembly, packaging and marking of frames for monthly auto-kit mailings and maintain customer lists.
• Receive requests for price quotations, orders, order changes, adjustments and cancellations from customers and labs.
• Build rapport with customers and strive to provide the best possible service.
• Retrieve customer information and stock status with a PC; update product information and order data accurately.
• Use Microsoft Office to create spreadsheets, write memos, and email with customers and branches.
• Cross-train in all department areas and fill in for vacations or illnesses.
• Maintain documentation for all department areas and keep it up to date with new programs.
• Sort and deliver mail and manage mid-day department backups.
• Understand and communicate company policies, promotions, and contracts diplomatically.
• Provide training and guidance to less experienced coworkers; attend in-house training.
• Perform other duties as assigned.

Skills

Customer service experience

Telephone etiquette

Verbal and written communication

Organizational skills

MS Office proficiency

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Word

Excel

Job description

EssilorLuxottica's Walman Optical division in the United States seeks a Customer Service Coordinator to manage quotations, stock orders, returns and purchase orders, while coordinating with other departments to deliver top-tier service. The role emphasizes building customer relationships and accurate data handling.

Responsibilities include coordinating auto-kit mailings, processing requests from customers and labs, maintaining documentation, and cross-training across the department to ensure